A Note About Emergencies: If your question is about an emergency with your pet, please take your pet to your local emergency care veterinarian immediately.
Please note that we cannot answer any specific pet health questions. You can find answers to many questions on Dr. Jones' Veterinary Secrets blog: Dr. Jones' Blog.

We now have live phone support! Call our toll-free number at:
1-800-396-1534

Live support hours are Monday to Thursday, 8:30AM to 4:30PM Pacific time. If you call outside of business hours, please leave a detailed message on our secure message line with your question or request and we will call you back during business hours.

We also have email support available 7 days per week. Please click the link below to submit your question and/or comments. You can also click the "Help" icon on the lower right.

A member of our staff will review your question and reply accordingly, usually the same day (until 5PM Pacific time daily). If you do not receive a response, please remember to check your spam.

For email support, please submit your question here:


Customer Support

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